Returns & Exchanges

We hope you love your piece as much as we do. We also understand that a gift, whether for yourself or someone else, sometimes needs to come back. If that happens, D’yohe takes care of the process from start to finish: we send the insured return label, inspect your piece on arrival, and process your refund.

Eligibility

• In-stock (ready-to-ship) jewelry may be returned within 30 days of delivery.
• Jewelry must be unworn, with its security tag attached, and in its original packaging.
• Made-to-order jewelry is final sale. Every made-to-order piece is crafted specially for your order, so it cannot be returned or exchanged.
• Engraved or personalized pieces, and pieces created through The Atelier Service, are final sale.

Returns

• Returns within 30 days of delivery are refunded to your original payment method.
• Refunds are processed upon inspection, and a $45 restocking fee is applied.
• D’yohe provides a prepaid return label with insured shipping.

Inspection

• Every returned piece is inspected by our team and verified against its original record. We check that it is unworn, undamaged, unaltered, and that every diamond is present and is the original stone.
• D’yohe may decline a return, or decline to refund it, if the piece shows signs of wear, damage, alteration or tampering, or if any diamond is missing or has been replaced.
• Refunds are issued within 3 working days after your piece passes inspection.

Exchanges

• In-stock pieces may be exchanged within 30 days of delivery, under the same terms as returns.
• Shipping of the replacement piece is complimentary. The $45 restocking fee applies to the returned piece.
• If you return a piece you received in an exchange, the $45 restocking fee applies again and your refund is issued as store credit, which never expires.

Missing or Damaged Packages

• D’yohe is not responsible for packages lost or damaged in transit using unauthorized shipping methods. We provide prepaid, insured labels for your protection and strongly recommend their use.

Repairs & Resizing

• Manufacturing defects: free repairs within 30 days.
• Ring resizing: free within 30 days of delivery, up to one size up or down, with insured shipping both ways.
• Handling-related repairs: if damage occurs from poor handling within 30 days, repair fees plus two-way shipping will apply.

The Atelier Service

• Atelier and bespoke designs are final sale.
• To ensure confidence before committing, we offer one round of complimentary sampling with a commitment to buy.

Peace of Mind

Questions about returns, exchanges or repairs? Email us at hello@dyohe.com. We’re here to help.